Parallel Health Privacy Policy

Last updated: April 8th, 2025

At Parallel Health Inc., including Parallel Medical, Inc. (“we”, “our”, or “us”), your privacy is of the utmost importance. Thank you for taking the time to read our privacy policy (the “Privacy Policy”). This Privacy Policy sets out how we collect, use, process, store, and disclose your personal information on https://www.parallelhealth.io (the “Website”) in order to provide you with customized skin health solutions based on a science-based approach leveraging skin microbiome testing, self-reported data, along with clinical understanding (collectively, the “Services”).

By accessing and using our Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

When We Collect Information

We may collect personal information that you provide when you:

  • Register or sign-In through our website

  • Take the quiz (questionnaire) on our website

  • Build your custom skin protocol on our website

  • Purchase products or otherwise use our Services

  • Sign up for our email newsletter, SMS, or other communications

  • Contact us

  • Visit and interact on our Website in any way

Types Of Personal Information We Collect

Information you provide:

  • Contact details such as your name, email address, postal address, and phone number

  • Responses to our quiz (or questionnaire), that may include demographics such as age, gender, and ethnicity as well as health history and other health-related information regarding your skin condition, treatments and anticipated outcomes with use of our products

  • Information collected during a session with a licensed medical professional, which is stored in a separate electronic health record through Parallel Medical

  • Information used to fulfill product purchases, which may include custom order information received from a clinician

  • Information from your inquiries into our products or services, including for business services, which may include providing us with your name, work email, phone number, company name, position title, website, social media links, and time zone

  • Our website offers you the ability to interact with us by signing up for email communications, downloading content, registering for webinars or events, and through community forums

  • Information when you use our interactive chatbot, which may include providing your contact information

  • Financial and payment information such as credit and debit card numbers

Information we automatically collect:

  • Metadata and analytics for your use of our Services, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages

  • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services and to personalize your experience with our Services. Learn more about our cookie use below

Information from third parties:

  • When you interact with our accounts on our community forums or through our brand or community forums on a social media platform, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions

  • We may also make inferences about you such as your interests that we believe are relevant to you and your household based on the information we have collected

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To operate and improve our Services

  • To fulfill product purchases, including custom products under the guidance of our licensed medical provider(s)

  • To offer products and services that would best serve your skin care needs

  • To process payments securely

  • For customer support

  • To communicate with you, including via our newsletter and SMS

  • For marketing and advertising

  • For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records

  • To comply with applicable laws and regulations

  • Any other purposes with your express consent

Protected Health Information

Certain personal information collected by Parallel Health Inc. may be subject to the Health Insurance Portability and Accountability Act ("HIPAA") if it qualifies as "Protected Health Information" ("PHI") under HIPAA. Specifically, if you provide health-related information to a licensed clinician that we refer to you in connection with services, we will handle such data in compliance with applicable HIPAA regulations.

Please note that independent clinicians maintain their own privacy practices, and may be legally required to process or disclose personal information in ways inconsistent with this privacy policy, including disclosures to law enforcement or other parties as required by law.

However, please note that any other personal data collected through our standard registration and quiz (or questionnaire), including but not limited to name, contact information, demographic details, and purchase history, is not subject to HIPAA but will be processed in accordance with our general privacy practices as outlined in this Privacy Policy.

How We Disclose Your Personal Information

We may disclose your information with your express consent. We may also disclose your information with our corporate affiliates, as well as vendors or service providers who:

  • Provide clinical support through Parallel Medical in order to provide you with a 1:1 consultation and advise you on customized Parallel Health products

  • Process and fulfill product orders through our ecommerce platform, Shopify

  • Help us communicate with you. For example, we use Klaviyo for email and SMS communications

  • Manage and optimize our Website and Services, such as Google Analytics

  • Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services)

In addition:

We may disclose your personal information in order to:

  • Protect the legal rights of our company, our employees, our agents, and our affiliates

  • Protect the safety and security of our customers

  • Detect and protect against fraud

  • Comply with law or legal process

We may disclose your personal information as part of a business transition. For example, we may disclose your personal information with:

  • Prospective purchasers exclusively to evaluate the proposed transaction

  • Companies that buy the assets or stock in us. Such companies may use and disclose personal information for purposes similar to those described in this Privacy Policy

We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals, nor is combined with other data to protect your privacy.

Your Privacy Choices

We provide you with the following choices with our use of your personal information:

  • Access the personal information we maintain about you

  • Delete the personal information we maintain about you. Please note that we reserve the right to maintain any information necessary to fulfill our legal obligations

  • Correct inaccurate personal information we maintain about you

  • Opt out of certain uses of your personal information, notably:

    • Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails

    • SMS marketing. You can opt out at any time by replying STOP

    • Tailored advertising using third party cookies. Please refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of tailored ads

    • Tailored advertising on third party websites

You can exercise these rights by contacting us at privacy@parallelhealth.io

Use Of Cookies And Tracking Technologies

Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

Blocking Cookies In Your Browser:
Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

Advertising Industry Opt-Out Tools:
You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info for U.S. residents.

With Each of Our Vendors Individually:
The following advertising or marketing services partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Third Party Advertising Services

Company Opt-out URL
Google https://policies.google.com/privacy
Meta (Facebook/Instagram) https://www.facebook.com/adpreferences/ad_settings
TikTok https://www.tiktok.com/privacy/ads-and-your-data/en

Website Analytics Services

Company Opt-out URL
Google Analytics https://tools.google.com/dlpage/gaoptout
Klaviyo https://www.klaviyo.com/legal/privacy/privacy-notice
Shopify https://www.shopify.com/ca/legal/privacy
VWO https://vwo.com/privacy-policy/
Hotjar https://www.hotjar.com/legal/policies/privacy/

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

Security

We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.

Please note that while Parallel Medical processes electronic health records on behalf of referred clinicians, the clinicians themselves may also process patient information independently of Parallel Medical and any such information is subject to the clinician's security practices.

Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

U.S. State-Specific Disclosure

Some U.S. states have enacted comprehensive privacy and/or specific health-related privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), Utah Consumer Privacy Act (“UCPA”), Oregon Consumer Privacy Act (“OCPA”), Texas Data Privacy and Security Act (“TXDPSA”), the Montana Consumer Data Privacy Act (“MTCDPA”), the Iowa Consumer Data Protection Act (“IACDPA”), the Delaware Personal Data Privacy Act (“DEPDPA”), the New Hampshire Privacy Act (“NHPA”), the Nebraska Data Privacy Act (“NEDPA”), the New Jersey Data Privacy Act (“NJDPA”), and the Washington My Health My Data Law (“MHMD”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.

Additional Privacy Rights:

In addition to the rights granted above, if you are a resident of the above states, you may have the right to:

  • Opt out of the “sale” or “share” of your personal information for targeted or cross-contextual behavioral advertising. We do not ‘sell’ or ‘share’ your personal information for monetary benefit. However, some third party cookies placed on our website may be considered a ‘sale’ or ‘share’ under these privacy laws. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above)

  • Sensitive personal information. Many states classify information associated with medical conditions as ‘sensitive’ personal information. While residents of some states such as California limit the right to opt out of the use of their sensitive personal information, while other states such as Virginia require companies to collect opt in for the commercial use of their sensitive personal information. When you complete any of our product quizzes (or questionnaires), your submissions constitute consent for any such use by Parallel Health in compliance with state privacy or health laws

You can exercise your right to limit or remove Parallel Health’s access to your sensitive personal information by contacting us at privacy@parallelhealth.io or via the ‘Your Privacy Choices’ webform.

Appeal:
If we deny your privacy request, you may appeal that decision by emailing us at privacy@parallelhealth.io. If you are still unsatisfied with our response, you have the right to file a complaint with your state attorney general.

Legal Designation:
Parallel Health operates as a Controller (and a Business under CCPA), while Parallel Medical may operate as a processor or service provider to both Parallel Health and clinicians.

Children’s Privacy

We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you are under the age of 13 (or 16 in California), please ask a parent or guardian for help in using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at privacy@parallelhealth.io and we will delete it.

Third-Party Links On Our Website

Our Services may contain links to other websites or services. We do not exercise control over the information you provide or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions and endeavor to email you in advance. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services. Your continued use of the Services following this notice means that you acknowledge and accept the revised Privacy Notice.

Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact us by email at privacy@parallelhealth.io or at:

Parallel Health Inc.
584 Castro St. #3001, San Francisco, CA 94114